Refund Policy and Cancellation
Thanks for purchasing our products at [zalexoindia.com] operated by [Zalexo India Pvt ltd ].
In order to be eligible for a refund, you have to return the product within 30 calendar days of
your purchase. The product must be in the same condition that you receive it and undamaged in
any way.
After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you’ve used during the purchase. For
credit card payments it may take 5 to 10 business days for a refund to show up on your credit
card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days
have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support
team.
SHIPPING POLICY
zalexo india .com (Zalexo India Pvt ltd) is committed to excellence, and the full satisfaction of our
customers. zalexo india .com (Kanhaiya Garments) proudly offers shipping services. Be assured we
are doing everything in our power to get your order to you as soon as possible. Please consider any
holidays that might impact delivery times. zalexo india .com (Zalexo India Pvt ltd) also offers same
day dispatch.
- SHIPPING
All orders for our products are processed and shipped out in 4-10 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email. - WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address. - UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us. - LOST/STOLEN PACKAGES
zalexo india .com (Zalexo India Pvt ltd) is not responsible for lost or stolen packages. If your tracking
information states that your package was delivered to your address and you have not received it,
please report to the local authorities. - RETURN REQUEST DAYS
zalexo india .com (Zalexo India Pvt ltd) allows you to return its item (s) within a period of 7 days.
Kindly be advised that the item (s) should be returned unopened and unused. - OUT OF STOCK ITEM PROCESS
zalexo india .com (Zalexo India Pvt ltd) has the following options in the event there are items which
are out of stock zalexo india .com (Zalexo India Pvt ltd) Wait for all items to be in stock before
dispatching. - IMPORT DUTY AND TAXES
When dealing with zalexo india .com (Zalexo India Pvt ltd) you have the following options when it
comes to taxes as well as import duties:You will be required to settle the requisite fees when the
items are arriving in the destination country.
- ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy. - CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts: - Phone – 9708343394 and email id -zalexo.india@gmail.com
- Shipping Return Policy
- 1. Customer can refund the purchased product after 7 days of delivery. Refunds will not be given after 7 days of delivery.
- 2.Upon receipt of safe return of purchased products, the main amount will be refunded to the customer’s account within 3 working days.
- 3. Delivery charges on return will be borne by the buyer only.
- 4.To return your failure, please visit the account return section main of our website-zalexoindia.com. You can visit our store KANHAYA GARMENTS. You can contact me on email-zalex.india@gmail.com
- Narahia Bazar Distic-Mdhubani Bihar-847108
- mobile-9708343394,9122245985