Effective Date: [Insert Date]
At ZalexoIndia.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the terms under which refunds may be issued.
Refunds are applicable only under the following conditions:
The product was damaged, defective, or not as described at the time of delivery
The product was not delivered within the promised time frame
The order was cancelled before it was shipped
Each refund request will be reviewed on a case-by-case basis, subject to our vendor and logistics partner policies.
Refunds will not be issued in the following cases:
Change of mind after order confirmation
Products returned without original packaging, tags, or accessories
Perishable items (e.g. food, groceries) once delivered
Prescription-based medicines (unless delivered wrongly or damaged)
Customized or made-to-order products (e.g. certain jewellery or fashion items)
If eligible, you can request a refund by contacting our support team within 48 hours of delivery. Please provide:
Order ID
Reason for refund
Photo/video proof (in case of damaged or wrong product)
After verification:
Approved refunds will be processed within 7-10 business days
Refunds will be credited to the original mode of payment or as a wallet credit (based on user preference and payment type)
Orders can be cancelled before they are dispatched
If cancelled post-dispatch, cancellation will be treated as a return (with return charges if applicable)
For refund or return assistance, please contact:
📧 Email: zalexo@zalexoindia.com
📞 Phone: 9708343394
📍 Address: Narahia, Madhubani, Bihar – 847108
We may update this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated date.