Refund Policy

Refund Policy

Effective Date: [Insert Date]

At ZalexoIndia.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the terms under which refunds may be issued.


1. General Refund Eligibility

Refunds are applicable only under the following conditions:

  • The product was damaged, defective, or not as described at the time of delivery

  • The product was not delivered within the promised time frame

  • The order was cancelled before it was shipped

Each refund request will be reviewed on a case-by-case basis, subject to our vendor and logistics partner policies.


2. Non-Refundable Items

Refunds will not be issued in the following cases:

  • Change of mind after order confirmation

  • Products returned without original packaging, tags, or accessories

  • Perishable items (e.g. food, groceries) once delivered

  • Prescription-based medicines (unless delivered wrongly or damaged)

  • Customized or made-to-order products (e.g. certain jewellery or fashion items)


3. Refund Process

If eligible, you can request a refund by contacting our support team within 48 hours of delivery. Please provide:

  • Order ID

  • Reason for refund

  • Photo/video proof (in case of damaged or wrong product)

After verification:

  • Approved refunds will be processed within 7-10 business days

  • Refunds will be credited to the original mode of payment or as a wallet credit (based on user preference and payment type)


4. Order Cancellations

  • Orders can be cancelled before they are dispatched

  • If cancelled post-dispatch, cancellation will be treated as a return (with return charges if applicable)


5. Contact for Refunds

For refund or return assistance, please contact:

📧 Email: zalexo@zalexoindia.com
📞 Phone: 9708343394
📍 Address: Narahia, Madhubani, Bihar – 847108


6. Changes to this Policy

We may update this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated date.